FAQ

Do you deliver to my area?

We deliver nationally to all locations in Australia. However, we do not ship outside of Australia.

Can only hotels and motels order?

Not at all. We provide products to all commercial accommodation providers which includes hotels, motels, Airbnbs, holiday rentals, resorts, serviced apartments, back-packers, guest houses caravan parks and more.

Can I collect my order from your warehouse?

Homespace HK Pty Ltd supplies is based on the Gold Coast and offers a click and collect service for accommodation properties based in the Gold Coast area. All other areas will be freighted through our delivery partners.

Can I apply for a credit account?

If you wish to pay by invoice, you can apply for a credit account with Homespace HK Pty Ltd. Supplies by completing our Customer Credit Application for a Trade Account form. A minimum of two trade references will be required.

Standard payment terms for all invoices are 14 days from the invoice date. Extended payment terms will be assessed on a case by case basis..

I pay on invoice, why have my goods have not been issued?

In event of overdue invoices, Homespace HK Pty Ltd reserves the right to withhold despatch of orders until overdue invoices are paid.

How long will a delivery take?

If we have the items in stock in our warehouse, orders placed before 12pm (QLD) time can generally be despatched the same day. All orders placed after our freight cut-off will be processed on the next business day.

All orders that are despatched, receive a unique tracking number and you can check the status of your delivery online at any time.