Shipping & Delivery
Home Space HK Pty Ltd ships merchandise to locations within the Australia especially the Brisbane and Gold Coast Region. Customers in Australia will be responsible for paying for customs duties and taxes on all products upon delivery. Home Space HK Pty Ltd does not ship merchandise to other international locations at this time. Items can be purchased and shipped to other countries outside Australia through the use of a freight forwarder of the customers choosing.The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier. Most orders are processed within 2 business days. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Direct Freight or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.homespacehk.com.au.
GST :
Home Space HK Pty Ltd charges GST tax for merchandise ordered on this website based on the applicable tax rate. Sales tax is only collected for orders delivered within Australia.
Privacy Policy
Collection of Your Information
Instances where personally identifiable information may be gathered include registration on our website, and purchases made on our website. The types of personally identifying information we collect may include contact information (e.g., name, postal address, email address and phone number), credit card and ID verification information, as well as other relevant information.
When you visit us online, we also may collect certain non-personally identifiable information, such as the type of browser you are using, the domain name of your Internet service provider, which of our pages you access, how long you spend on each page, and aggregate data about the number of visits you make and the products and services in which you are interested. The information we learn from you during your visit helps us to improve our site, respond to your requests and customize your shopping experience with Home Space HK Pty Ltd.
Use of Your Information
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
Also, we employ other companies and individuals to perform functions on our behalf. Examples include website hosting and development, fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, and processing credit card payments. They have access to personal information needed only to perform their functions. We require companies with whom we contract for outsourced services to keep data received from us confidential and to use it only for the purposes indicated.
Also, we may release personally identifying information when we believe release is appropriate to comply with law or legal process (e.g., in response to a court order, subpoena or a law enforcement agency's request) or to protect the rights or property of Home Space HK Pty Ltd, our users, our marketing partners or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Opt-Out
We will take all reasonable efforts to delete your personal information from our database as soon as reasonably possible. Please note that even if you chose to opt out of marketing communications, we will continue to send you important service-related communications (e.g., order confirmation or product safety information). However, these are not promotional in nature. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
Security
Home Space HK Pty Ltd uses the best security available for on-line purchasing. Your privacy and security are very important to us. When you click the "Add to Shopping Cart" button, Home Space HK Pty Ltd automatically checks to see that you have a secure connection. We uses Secure Sockets Layer (SSL), an encryption technology that works with the following browsers: Safari, Google Chrome, and Microsoft Internet Explorer.
If your browser does not support SSL, you will need to upgrade to a new version of Safari, Google Chrome, and Microsoft Internet Explorer that does for on-line purchases. Or, you may email or message in your order.
As part of Home Space HK Pty Ltd privacy and security practices, we do not store your credit card number in your membership file or order history. We request you kindly provide us with your credit card number every time you make a secure transaction.
Home Space HK Pty Ltd is committed to treating your personal information in a confidential manner. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and maintain data security, and correctly use the information we collect.
If you have any questions about our Privacy Policy, please email us at: homespacehk.aus@gmail.com
Return Policy
Collection of Your Information
You may purchase merchandise from this Web site by using any one of the payment options listed. Home Space HK Pty Ltd reserves the right to change its payment procedures at any time without prior notice to you.
You can return any item for any reason for a refund within 15 days of receipt. Returns must be in salable condition, with ALL original materials and packaging and require a Return Authorization Number. You are responsible for return shipping and initial shipping charges whether paid by you or were free as a promotion, are not refundable except in the case of defective merchandise. To start the return process, please email us the invoice number, the items being returned, and the reason for the return. All refunds are made at the discretion of www.homespace.com.au and may incur a 20% restocking fee paid by the customer.